A prime example of the GSH client commitment to being Always On™ is the support of our Global Call Center, which operates 24/7/365 to support all client requests regardless of longitude or latitude.

Global Call Center team members promptly receive and log your call, identifying the best skill set for the job request and select and dispatch the appropriate staff member or subcontractor to accomplish the task.

Our rapid response call network enables you to call and report using local country numbers and speak directly with a live operator in your preferred language.

Each call center representative is fluent in a wide variety of languages to provide both local understanding and peace of mind to callers who find communicating in their native language a more effective means of communication.

GSH holds the health and safety of every individual to the highest regard. This heartfelt concern has resulted in the creation of our comprehensive Environmental Health and Safety program, which calls on the involvement and commitment of the entire GSH workforce to ensure a safe workplace and healthy environment for GSH and our clients.

A key focus of our efforts is the ongoing identification and control of hazards, elimination of injuries and illnesses, and damage to equipment and property while protecting the environment.

Our company takes every responsible action to prevent injury to individuals and damage to property we maintain. When requested by the appropriate regulatory agencies, we provide all necessary information relevant to any inspections.

Through the efforts of our GSH Safety First policy, we provide for a safe and healthy workplace. To achieve the goals of our broad-reaching, Always On™ initiative, we employ programs and tools, including:

• Site-specific program development including training for project management, supervisory personnel, engineers, and contractors
• Site-specific compliance standards and legislative policies
• Contractor management programs and site safety appraisals
• Weekly progress meetings and update reports

We carefully design a customized service matrix for each client that is flexible, scalable, and unique to each client we support. Each services matrix combines both self-delivered and subcontracted services to build one integrated facilities management scope. Our dynamic and fluid approach creates partnerships with subcontractor providers who share our mission to surpass client expectations.

We are an experienced tier-one facilities management service provider. We utilize experts within sub facilities management sectors such as design and construction, elevator maintenance, UPS maintenance, janitorial services, catering services, fitness classes, and many other additional workplace amenities.

Regardless of the sub-contractors, we apply our stringent procurement processes and our facilities management experience. We also use our extensive database of service partners to ensure all requirements have been met.

Through a consistent application of our Always On™ philosophy, the Procurement Department has grown significantly over the past decade. Its responsibilities have evolved from administrative work order processing into a highly strategic commercial offering, available to both GSH internal departments and clients. Through the department’s ongoing development and implementation of innovative strategies, considerable cost resupply chain partners and clients are realized.

Our Procurement Department consists of administrative and strategic employees who focus on all sub-sectors of facilities management to deliver a “one contracted team approach.” As a result, we regard all subcontractor services as our own, ensuring that standards are consistently met so that clients can confidently consider GSH as their single point of contact.