Client/Supplier Relations

Our customer and supplier relationships are of vital importance to us.

We want to retain our customers and suppliers and establish long-term partnerships with them. To this end, we champion the significance of customer service to our employees from the outset. We focus on continually improving our efforts and reinforce our code of conduct at all times.

To ensure we are getting it right out in the field, customer satisfaction surveys are conducted randomly. This process captures our customers´ views by conducting telephone interviews and rating answers on 18 topics such as honesty, integrity and service delivery.

Of equal importance are our supplier relationships. We have a team of procurement professionals who manage our supplier relationships. They encourage them to adopt sound business practices and monitor supplier operations. In this way, we can ensure we maintain ethical behaviors throughout the supply chain.