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Case Studies
McArthur Glen
Rather than work through a shopping centre landlord, GSH offers services through preferred status to national retail brands through McArthur Glen's retail outlets. This arrangement provides each brand with opportunities to develop services across their national portfolios. This brings consistency of service, unified operating processes and quality standards and single point-of-contact for facilities service management.
Thorntons
Our on-site engineer has provided service to Thorntons for over twenty years. Longevity of our engineering resource and familiarity with our client's sites ensure expertise and consistency.
T-Mobile
Together with T-Mobile, GSH has investigated equipment and site planned visit specifications and, through detailed investigations, has reduced the frequency of planned visits for just under 20% of T-Mobile's 11,000 site portfolio, with the resultant cost savings being passed on directly to T-Mobile.
Waterfront Hall
The Hall is a high profile venue used throughout the year for entertainment events and its availability is of paramount importance to its owner, Belfast City Council. Through close cooperation with the Hall's management, GSH ensures continuity of operation and a safe environment for visitors through its unobtrusive consumer focused engineering services.
Telereal Trillium
Our technology is delivering energy savings to Telereal Trillium and we work closely with the Telereal Trillium team to continually innovate new services and processes. Tom Whyte states: 'GSH is always striving to develop innovative solutions to improve service delivery, thus creating an environment for continuous improvement'.
RCSI
A centralised helpdesk delivers support across the RCSI estate. This consolidated model together with EnergyPlus, our guaranteed energy saving programme, enables GSH to provide facilities budget management with improved service delivery and comprehensive reporting.
Edinburgh International Conference Centre
We have reduced spending for the Centre by replacing static engineers by a mobile service that provides a more appropriate service at a significantly reduced cost.
Thomas Cook
The FM service provided by GSH added to the economies of scale that resulted from the merger of My Travel and Thomas Cook. GSH improved the overall delivery of FM service through a dedicated management team and Help Desk, which enabled Thomas Cook to reduce its internal facilities management costs.
Highbury Hospital
We offer a very flexible contract that caters for the hospital's varying needs which are often outside the scope of the formal hard FM services. This assists the hospital in meeting its obligations without recourse to additional third parties.
Vodafone
Over Vodafone's vast estate of 1,800 sites throughout the Republic GSH delivers a bundled in-house service reducing the need for several separate sub-contractors attending site. This has reduced the overall non-productive travel time and enabled work to be carried out more efficiently and aligned with Vodafone's availability objectives.
National Australia Group
We deliver a fully combined maintenance and reactive service that has been specifically designed to provide regular and frequent engineer visits in a cost effective pattern that ensures the retail branch network is maintained to high standards.
Lloyds Banking Group
GSH has enabled Lloyds Banking Group to create internal efficiencies through a comprehensive delivery of technical engineering services and information technology. Martin Wilson of Lloyds Banking Group comments that "GSH is clearly using their technology for customer benefit and we are happy to be working with them in these endeavours."
Santander
Our Maximo technology and sophisticated on-line and real-time reporting has delivered a step-change to Santander in how they manage their portfolio and these changes have enabled Santander to create significant internal cost efficiencies.
HCL-BPO
Over the five years of this contract, GSH has reduced the overall energy consumption on-site by 12%. This has been achieved against a backdrop of increased operating hours and a 60% increase in client headcount (1000 to 1600 personnel). GSH won the Institute of Maintenance and Building Management award for energy management in 2004 for its work for HCL BPO.
Fujitsu
Since taking on Fujitsu, GSH has made a step change to M&E delivery through economies of scale and technology. Fujitsu now enjoys on-site dedicated engineering, on-line on-demand access to management information and 24 X 7 cover, previously not possible at an economic rate through local disparate contractors.
RBS
At the end of 2008 GSH strengthened its position in the financial sector with the award of a technical facilities services contract for more than 900 RBS locations in the North of England and Scotland. In the summer of 2009 we were awarded two additional regions including the banks most business critical corporate portfolio in the City. GSH has demonstrated that it has the expertise and experience to ensure that day-to-day business activities and critical environments at one of the largest financial services groups in the world aren´t disrupted.
Orange
In 2009 GSH was awarded a facilities management services contract across the Orange UK Retail portfolio. GSH manages and delivers an integrated solution incorporating both hard and soft FM services. GSH clearly demonstrates its technical capabilities and supporting infrastructure. it shows clear synergy and a cultural fit in terms of aligned management structures that will deliver strategic focus, a high-level client relationship and ambitious contract development plans
AstraZeneca
In 2008 AstraZeneca awarded a three-year FM contract to GSH Group. GSH Group provides building and maintenance services at the global pharmaceutical company´s Charnwood site in Loughborough, including mechanical and electrical engineering, air conditioning, building fabric maintenance and environmental services.
The latest deal brings the number of AstraZeneca locations maintained by GSH Group to 14, including the company´s London Global Headquarters, UKMC Sales and Marketing facility and National Distribution Centre. GSH Group has worked closely with AstraZeneca to maximise service delivery whilst achieving significant initial and progressive cost savings across the existing portfolio of sites.
Aviva
GSH has a five year multi-million pound contract to deliver technical facilities services across a portfolio of 70 premises for Aviva.
GSH was selected following a tender process where their key differentiators were of great importance to Aviva. These include innovative use of technology, energy management expertise, flexibility to adapt to Aviva´s changing needs and close cultural synergy between the two organisations.
Commerzbank
GSH provides an extensive facilities management package including Front of House service to Commerzbank at its two headquarters offices in the city of London.
CBRE
After a successful five year partnership, GSH´s contract with CRBE was extended for a further three years. We maintain business critical headquarters in the city of London and a number of smaller offices within the capital.
RSA
At the end of 2008 GSH was awarded a mechanical, electrical and energy management contract with RSA, formally Royal Sun Alliance. The contract includes 20 sites in the UK and Ireland including the company´s head office in London.