Technology

Robust, sophisticated and comprehensive information and communications technologies.

Our systems enable us to provide effective service delivery across many technical disciplines.

Robust and resilient: we use Oracle databases and private-wire data communication networks meaning our systems have high availability and security.

Flexibility: our Customer Support Centre provides helpdesk services across Northern and Southern Ireland. It operates on a separate PBX to our office and uses Novell's Symposium and Call Pilot systems, offering intelligent skills-based routing and dedicated customer helpdesks.

Disaster Recovery: all our systems offer redundancy through our remote dedicated computer and communications backup suite.

Flexible access: realising our customers are not always at their desks, we provide both SMS mobile phone job and contract status reporting and wireless handheld reporting through Blackberry and Windows Mobile technology.

Automated notification: through our Maximo system we also offer automatically-generated job updates via email or SMS.

Extranet (Portal): the main information delivery method for our customers, the Portal offers real-time retrieval of key job, contract and legislative information. Accessible from any internet-enabled PC it is a secure and timely access to a customer’s contract data.