ICT

ICT and innovations are key aspects of service delivery to our customers.

We operate an on-line centralised global facilities management system connecting all GSH end-user customers.

Transparency and trust: through our Extranet (Portal) our customers can obtain real-time contract performance information and documentation.

Customer support centre: our dedicated customer helpdesks use our Maximo system and intelligent call routing to ensure that calls are handled and managed efficiently. We use Nortel’s Symposium and CallPilot.

Efficiency: our operatives in the field use Blackberry wireless devices that are linked in real-time with our Maximo and customer support centre. They receive and book their jobs on-line via Blackberry and the updated information is immediately available in the portal.

Asset management: all customers’ assets and buildings are electronically recorded and maintenance regimes and labour loading planned through our Maximo system.

Management information: our centralised Maximo system provides our customers with many benefits including the ability to easily adapt innovations development with other customers and capital replacement, benchmarking and budget information.

Statutory certification: using our electronic planning, storage and retrieval system embedded in Maximo, our customers can be assured their legislative requirements concerning plant certificates are being met.