CBRE
As part of the facilities management service provided on-site, GSH also managed the landlord's interest at Newnham House during the tenants' fit out and occupation stages in this landmark development in Dublin. We also act as landlord's liaison in this multi-tenanted building. In another major office development, Beacon Court, GSH also provides single point-of-contact for all customer service enquiries in this high-end, architecturally avant garde complex requiring high levels of standards and service.
HCL-BPO
Over the five years of this contract, GSH has reduced the overall energy consumption on-site by 12%. This has been achieved against a backdrop of increased operating hours and a 60% increase in client headcount (1000 to 1600 personnel). GSH won the Institute of Maintenance and Building Management award for energy management in 2004 for its work for HCL BPO.
Abbey
Our Maximo technology and sophisticated on-line and real-time reporting has delivered a step-change to Abbey in how they manage their portfolio and these changes have enabled Abbey to create significant internal cost efficiencies.
HBOS
GSH has enabled HBOS to create internal efficiencies through a comprehensive delivery of technical engineering services and information technology. Martin Wilson of HBOS comments that "GSH is clearly using their technology for customer benefit and we are happy to be working with them in these endeavours."
My Travel
GSH has improved the overall delivery of service through our dedicated management teams. The application of our technology and provision of a bundled facilities services helpdesk, provided by GSH has enabled MyTravel to reduce its internal facilities management costs.
National Australia Group
We deliver a fully combined maintenance and reactive service that has been specifically designed to provide regular and frequent engineer visits in a cost effective pattern that ensures the retail branch network is maintained to high standards.
IKEA
20% of our in-house workforce for IKEA are apprentices and across our UK business we employ a total of around 65 full time apprentices. Our apprentices work closely with in-house IKEA staff and are funded through GSH. Our continuously improving energy reduction programme, Energyplus, for IKEA is in place throughout the entire portfolio and illustrates best practice of how to implement standard practices and services across portfolios where local retail management have direct control of outsourced services.
Vodafone
GSH provides a fully managed helpdesk including pass-through calls, which has helped Vodafone reduce its retail helpdesk costs.
Tesco
For the corporate estate of Tesco, including headquarters, data and call centres, our vast TUPE experience was critical in mobilising a first generation TUPE for Tesco FM staff. This expertise enabled a cooperative process amongst GSH, Tesco and staff representatives that resulted in a smooth changeover.
Starbucks
For Starbuck's ambitious growth plans, GSH delivers full design, build and management of specialist A/C projects and works closely with the company's teams, managing the refurbishment and new-build roll-out programme.
JJB Sport
GSH delivers comprehensive consulting services on water hygiene and has undertaken national legionella awareness training for all JJB managers in the UK.
McArthur Glen
Rather than work through a shopping centre landlord, GSH offers services through preferred status to national retail brands through McArthur Glen's retail outlets. This arrangement provides each brand with opportunities to develop services across their national portfolios. This brings consistency of service, unified operating processes and quality standards and single point-of-contact for facilities service management.
T-Mobile
Together with T-Mobile, GSH has investigated equipment and site planned visit specifications and, through detailed investigations, has reduced the frequency of planned visits for just under 20% of T-Mobile's 11,000 site portfolio, with the resultant cost savings being passed on directly to T-Mobile.
Vodafone
Over Vodafone's vast estate of 1,800 sites throughout the Republic GSH delivers a bundled in-house service reducing the need for several separate sub-contractors attending site. This has reduced the overall non-productive travel time and enabled work to be carried out more efficiently and aligned with Vodafone's availability objectives.
DSGi
GSH has redesigned DSGi's lighting systems and designed and installed dedicated switching control circuits in DSGi's call centre in order to reduce energy consumption.
Hewlett Packard
"The main reason GSH was successful in the bid process was not solely about their costing, but also because of their willingness to meet around the table and discuss any queries we may have and reach a mutually agreed solution."
BAAE
Our hard services to BAAE includes two dedicated specialist engineers responsible for the maintenance and continuous operating of the BAAE parts selection system. Through parts availability and our on-call 24 X 7 service, GSH supports BAAE in ensuring BA's airplane fleet maintain service continuity.
AstraZeneca
We have made significant changes to both structure and processes in maintenance and administration in hard and soft services, which has delivered a substantial cost savings to AstaZeneca for our self-delivered and sub-contracted services.
Pfizer
GSH has completely automated the production of test certificates, which has reduced administration costs by around 25%. By further extending our service we have saved an additional 21% and improved client job feedback and reporting through our dedicated helpdesk.
ITV
GSH offer a specifically modified shift pattern of self-delivered engineering resource that delivers extended engineering services aligning exactly with ITV's broadcast schedule.
International Centre for Life
GSH provides unobtrusive engineering in a consumer focused environment, ensuring comfort conditions and maximising the Centre's usage by the public.
Waterfront Hall
The Hall is a high profile venue used throughout the year for entertainment events and its availability is of paramount importance to its owner, Belfast City Council. Through close cooperation with the Hall's management, GSH ensures continuity of operation and a safe environment for visitors through its unobtrusive consumer focused engineering services.
Land Securities
Our technology is delivering energy savings to LST and we work closely with the LST team to continually innovate new services and processes. Tom Whyte states: 'GSH is always striving to develop innovative solutions to improve service delivery, thus creating an environment for continuous improvement'.
Australian High Commission
GSH has redesigned the commission's entire water storage and supply system to reduce the risk of legionella.
Edinburgh International Conference Centre
We have reduced spending for the Centre by replacing static engineers by a mobile service that provides a more appropriate service at a significantly reduced cost.
Stockport Borough Council
We offer full on-line reporting that reduces the Council's reliance on day-to-day management. GSH has redesigned, installed and managed the Council's water system migrating it from tanked to pipe-fed in order to reduce the storage of static water and so reduce the risk of legionella.
Highbury Hospital
We offer a very flexible contract that caters for the hospital's varying needs which are often outside the scope of the formal hard FM services. This assists the hospital in meeting its obligations without recourse to additional third parties.
Thomas Cook
The merger of MyTravel and Thomas Cook and the benefit that GSH has introduced has enabled the group to enjoy the benefits of the economies of scale that GSH can offer. GSH has improved the overall delivery of service through a dedicated management team. The application of our technology and the provision of a bundled facilities services helpdesk, provided by GSH, has enabled Thomas Cook to reduce its internal facilities management costs.
RCSI
A centralised helpdesk delivers support across the RCSI estate. This consolidated model together with EnergyPlus, our guaranteed energy saving programme, enables GSH to provide facilities budget management with improved service delivery and comprehensive reporting.
CIT
In Dublin our one-stop solution, dedicated on-site resources together with national resource availability and our guaranteed energy saving service, EnergyPlus, has reduced costs, improved service and delivers a consolidated solution which has been expanded to CIT's portfolio in Germany and the UK.
