Our outstanding record of long-term contracts and customer retention is testimony to this approach. Our clients trust us to deliver their facilities management needs, ensuring high levels of plant and building availability and staff productivity.
Our approach has repeatedly demonstrated to us and our customers that it delivers an appropriately designed and tailored service, where all members of our team work as an extension of your business. To reinforce this further, we tailor our systems to align with your structure, business objectives and reporting requirements.
This way of working runs throughout our business and is delivered in the following ways through our dedicated management teams:
• A culture of ownership, responsibility and commitment
• Self-delivery of all hard technical services
• In-house customer service helpdesk
• Single point-of-contact for contract management
• Fully integrated and sophisticated ICT systems supporting our engineering
resource and management teams
• Real-time client management information
• Employee commitment, genuine ownership and responsibility through our
dedicated account structure